Reviews / Testimonials

This kudos is for Shilo Martin is long overdue. He is phenomenal. He helped me as much as he legally could with my ESA documents and was fair, legal and very professional. Shiloh went beyond his duties to get me a copy of my ESA letter. People like Shiloh aren’t easily found. He’s a gem and I look forward to working with him next year! Regards, Mary Kris Richardson and my Stella Rose.

I felt very understood by Shiloh, I left our session feeling grateful, refreshed, and much more at peace than I was going in. Highly recommend his services!

Dr. Martin was absolutely outstanding. He made himself readily available and provided genuine care throughout the entire process. I would gladly work with Dr. Martin again and recommend him to friends and family.

I took the Complete Mental Health Assessment Plus and I was amazed at the depth of report I received. It highlighted things I thought I knew and then some that I had no idea about. it not only gave me answers but also provided some helpful insights and practical advice. Thank you.

I was so pleasantly surprised when I spoke with Dr. Shiloh Martin regarding emotional support animals. He was very generous in giving me information needed to navigate the space of owning an ESA, and corrected some language, that is widely used but false, about ESAs. I am super grateful to have had a discussion with someone who cared about spreading factual information to their client. Not to mention, I was introduced to other Subrosa resources that could be very beneficial to me.

Unbelievable. They should be ashamed. I told them I was crazy and without my dog I would die. Then I had to answer all kinds of stupid questions. Like what are my “symptoms” and name things that can happen to my dog, what can happen to me and what can happen to the public if he isnt trained. This was so stupid and waste of time.

If I wanted to learn something I would go back to school. Just give me my damn paper and be done.

Response:

Some might wonder why we would post such a negative review. But we believe that the better educated you are, the better you’re able to make a sound decision. This is a great learning opportunity for somebody who wants a piece of paper and does not care about the actual need.

Unfortunately, the person posting this comment didn’t know that there are legal requirements to get an ESA, which is quite common. And some believe that just by paying a fee they can get a “piece of paper” saying they need an animal. Sadly, too often this is done by individuals who are trying to get around a federal law and they do not meet the criteria for an ESA.

Additionally, there is such a thing as a psychiatric illness being too severe for an emotional support animal. If a person believes they would die without having an animal, then there is most likely a higher level of treatment that is needed.

This patient did leave their name on the review.  However, to protect their privacy, we have chosen to withhold it.

My husband and I were having trouble with our teen daughter and did not know where to start. After the first visit with Dr. Martin he gave us some very helpful tools that were easy to put into play. He also did some sort of assessment on Kailey and it was eye opening to see the report he typed up. It was like he knew exactly what was going on with our daughter and was able to see behind the closed walls she kept putting up.

My English is bad. My husband beat me and I fled the country. I cry all the time. The doctor is very good. I have a bad image at night and now I can get a dog to protect me from bad men. Muchas gracias me salvaste.

Thank you so much. Last year I went though another company for my ESA. They nickel and dimed me for everything. This year I went through Sub Rosa. The in depth report I got really helped me identify things that were happening and helped me get on the right track. Thank you .

Shiloh was so AMAZING in my journey to getting an ESA. I have many challenges that I face daily. The process for an ESA letter was so simple, and thorough. He also made me aware of the legalities that come with an ESA/Service Animals. The more you know, the better. Very appreciative of how clear and thorough this process was, and excited to get my dog next week. Mahalo, Shiloh!!!

WOW!!! I have had an ESA for 3 years now. Nobody gave me the attention and time that Sub Rosa did. He took the time to make sure I understood things that I didn’t think were important. Do you know its a felony to act like your ESA is a service dog? Me neither. It was really eye opening. Thank you.

Dr. Martin was freaking awesome. The knowledge he has is mind blowing. (I felt bad after we talked on the phone cause I thought Shiloh was a girl before we talked). I wasn’t sure about talking to a female. I was glad he was not one. Thanks so much for providing not just the evaluation but also providing me with some coping skills to help me with my anger.

THANK YOU. Working with Sub Rosa has been wonderful. They helped me understand the issues I was having and find ways to handle things better. Without them I would not be in the peace of mind that I am now. I cannot say it enough. THANK YOU SO MUCH for caring and listening.

I met with Dr. Martin to be evaluated for an ESA and I have to say he made the process incredibly easy and was a pleasure to work with. So I would just like to thank him and everyone else involved for their help. Thank you for the kind words and for trusting Sub Rosa with your mental health needs.

Hi there! Just a quick thank you for the difference you have made in our life, so far…. I know you are the reason he (my son) is able to function better in situations, so I just wanted to extend my deep appreciation.
Thank you again!

Dr. Shiloh helped me through a very difficult time in my life. I found my inner strength through working with him and have continued to grow into a more confident person. I am able to deal with people and situations with clear, concise thinking and express my needs and desires when necessary. Thank you. You helped set me on my feet to go forward into life. You literally saved my life one day, and for that I will be forever grateful…I go forward in my life with confidence and hope. I know my work with Dr. Shiloh helped me to grow into the person I am today, and to love who I am, and to share my light with everyone I meet.

Dr. Shiloh Martin did an excellent job of explaining the legal terminology and implications related to Emotional Support Animals. He was very transparent in how his evaluation can and can not be used based on State-specific laws. I feel like my needs were met during the appointment, and I was fully informed about what to expect in the future. Dr. Martin seems to really care about his patients and answers questions in a way that makes sense. I appreciated his help.

Shiloh Martin has been extremely helpful. He was very professional, and quick to answer my questions. My evaluation was clear, and additional resources were provided to better help me understand the process and results. He went above and beyond, and I appreciate the time and effort he put into everything. I would definitely recommend him.

I’m so thankful for the very helpful treatment I received. Before therapy I was extremely negative with myself, highly self-critical. I constantly worried about others not liking me and getting rejected, leading me to avoid many activities or ending up in tears going over what I had done wrong thereafter. I am now much more confident in myself and have useful techniques that help me be more kind with myself when the old self-doubt comes up, which it now rarely does. Doc Martin has really helped me work through my past issues understanding what I have been through is not my fault. seeing the unhelpful patterns I used to get into and teaching me many useful coping strategies. I can now mostly enjoy life , am in my first long term relationship, that feels really positive and stable and have also started a successful new career. I am very proud of how far I have come.

Dr. Shiloh Martin has been more than helpful with me. With his help, I was able to get an ESA letter that I was able to use for housing and many other things. Other than that, his helpful and sympathetic personality made the experience ten times better. If you need help with anything related to ESA or any Service Animal situation, I would definitely recommend Dr. Shiloh Martin.

I’m impressed. I wasn’t sure of exactly how the process would go when I applied for a letter for an ESA. SubRosa made sure I was educated about the difference between an ESA and a service animal as well as the various qualifying disabilities. They responded quickly to questions and made sure the process was thorough while being efficient.

I had an evaluation for an ESA letter through Sub Rosa. They were extremely professional and responded quickly. They also took the time to make sure I understood what having an ESA meant. Additionally, they made sure that I understood how the ADA defined a disability and what major life events were. I am extremely grateful for their services.

I could not be happier with my experience with Shiloh at SubRosa. I felt like my voice was finally heard. The entire process made me feel validated, and Shiloh made sure I was educated every step of the way. From the bottom of my heart, thank you!

I was skeptical about treatment initially when this was suggested by a physician. However, I found Shiloh very easy to talk to and he has helped me so much to feel better and look after myself more. I have learned to be less perfectionist in thinking and to start looking after my own needs more, which was important to get better and reduce my stress.

I have you to thank for helping me…That is why I recommend you so often. You really made a difference in the lives of those around you. When I say you were a God send I truly mean it. God Bless and take care.

Dr. Shiloh- I’ve been meaning to write and thank you for last week’s session. I realize you work very hard with my family every week but last week you gave us the gift of perspective, and it showed all week long. Something really clicked… So for the gift of perspective I thank you, and for the gift of having you in my family’s life.

I was very angry drank alot. I hated life, hated my job and Dr. Martin found ways for me to get through it. He helped me realize I am a good person who has talents. He taught me to give myself permission to be a happy person and that when I am not happy, that is ok too. Without him I don’t know where I’d be. Definitely not where I am today- happy and enjoying life. Thanks Dr. Martin! You are the best.

The sessions have helped me to let go of a bag of emotions I was carrying around which were a burden to me and hindering me from returning to work. I am now very calm and relaxed in the workplace, which is a massive improvement.

It has been a year of healing and reflection and I wanted to give you an update and thank you for helping me get the point where I had the strength to take my life into my own capable hands…..I had the ability and strength to take control of my own life and you helped me realize that. I now can do what I need to do for myself and my children. I have also learned (or re-learned) that I worthy of a loving relationship. The years of me being dismissed are over! I thank you for preparing me to learn these lessons.

Dr. Shiloh Martin was very quick with his responses and made the examination questions easy to understand and follow. He also made sure that his clients are all reading the required paperwork, which I thought was a very smart move since most people would probably try to skip reading through it. I would 100% recommend this practice to others, he made the experience very simple and easy to follow. I will use this practice again in the future.

Shiloh Martin seemed to be quite educated in their assessment of my ESA application. They provided me with plenty of well written articles to help me understand everything that comes with an ESA letter and I was surprised when I realized that Shiloh themselves had written the articles! I am very happy with the quality of service that they provided me with and I hope that through Dr. Martin’s help my paperwork will be able to go through smoothly!

I was able to get what I needed with someone who cared about me, I felt respected and kept private. I appreciate kind people.

Response to my case regarding a emotional support animal was very fast and the information provided helped greatly with the whole process.

Dr. Martin was quick to respond. I came to him to be evaluated for an ESA. He doesn’t just do the evaluation but provides you with plenty of articles to read and follow up on so you truly understand the process and meaning of an ESA. Thank you for your help with this process.

Thankful for websites like these and people willing to learn and help. My personal doctors rejected my request and I appreciate that I had this service to turn to.

I came here because I thought it would be easy to register my dog as an ESA. What I didn’t realize was how much goes into this. I thought you paid a fee and they would register your ESA. I was wrong. Dr. Martin took the time to walk me through everything step by step and explained how an ESA is actually a medical device that is used to help you with your problems. I have anxiety and we talked about having an ESA could actually make my OCD and anxiety worse if I did not actively stay on top of it. I never even thought about this. The amount of time he took to really understand me and my situation was unbelievable. I will forever be thankful.

I am very satisfied with the services here. I am changing my thought process for the better and I have learned strategies to better cope with my stress.

This has been the most helpful piece of info I could ever read when it comes to needing an ESA. I can now see how people may take advantage of this. I will keep up on all information from here forward to keep my mind well educated about these things. There was many things I didn’t know about ESAs I’m glad I got to read this. Thank you.

Thank you for your service!

I had a friend who went to another web site and after a few questions they got an email saying they were approved. That is NOT the case here!!! If you think you can say “I need my dog because it makes me feel better” You better think again. I had to show what they call the golden triangle. I thought it would be just pay some money and get a piece of paper. But no…. At first I was irritated because of this. BUT….Dr. Martin actually took some time to talk to me and gave me some different things that I can use when I am in public because my dog can’t be with me. There was so much that I thought I knew and I was wrong. He was so patient in answering all my questions and taking the time to explain different things like there is no “qualifying” for an ESA. He said that’s like asking you doctor if you could qualify for diabetes. Sounds pretty dumb but the way he explained it, it really made sense.

I have been coming here for the past three years. While working with my clinician, I have been able to overcome certain issues and have become a better person. Without my clinician’s help I would of never have gotten to this point in my life. If anyone is looking for a place to talk, come to SubRosa.

Sub Rosa has had a major positive impact on my life. With my clinician’s help, both my family and work life has improved significantly. I am fully functioning for the first time in many years

My two girls have been seeing a therapist for several months. He has helped them with coping with divorce death and a move. He makes them feel at ease and has given them the confidence to stand up for themselves. Thank You Dr. Martin!

GREAT STUFF!! There is so much here and I love it. I really like the stories that in the blog. I came here because my daughter mentioned it to me. She told me that reading some of the stories would help me understand her better. I learn something new almost every time I check the blog.

Such a fast and easy process, I’m usually so nervous for appointments but they made it so easy and non intimidating. Thank you so much! I’m so glad I did this.

Dr. Martin was a blessing. I had specific questions after the evaluation and he took the time to explain everything to me. There was so much that I did not realize. Did you know there is no such thing as certified or registered? I did not. He said “forensic evaluation” and I had no idea what that meant. He took the time to explain it all to me. I feel all I had to do was ask and he was willing to answer all my questions. Thank you so much!!

Dr. Martin will judge you and make assumptions about you without asking first. He is very by the book and thinks he knows you from a couple of questions. People who use questionnaires to diagnose don’t deserve to be in this field. I’m a real person who needs help and you’re scoring me based off something I don’t even feel comfortable filling out? How am I supposed to rate myself or know all my symptoms? Some things I do day to day, I might not even recognize as a symptom. You are supposed to determine that or help me figure it out. Again, why did you even choose this field?

Response from Dr. Martin:

I am sorry that you felt judged and believe I made inaccurate assumptions. Based off your response here I believe you were requesting a forensic evaluation for an emotional support animal or Psychiatric Service Dog.

According to Sam Houston State University, “Unlike a therapeutic relationship, the forensic evaluation involves limited contact, an adversarial forum, an impartial stance, and a critical, evaluative style that includes reliance on collateral and corroborated information rather than mere assertions by the examinee.”

You are correct in that I am very by the book. Whenever a forensic evaluation is utilized, it must be by the book as it is determining things under federal law. Unfortunately, even if a clinician thinks something might be beneficial, if it is illegal they cannot legally and justify using it.

Under Federal law, a person must have a mental health diagnosis, this diagnosis must be considered a disability that prevents the individual from accomplishing major life events. This type of information is gathered from questionnaires to determine diagnosis, severity of disability, and major life events that may not be accomplished due to this disability.

The Fair Housing Act defines persons with a disability to mean those individuals with mental or physical impairments that substantially limit one or more major life activities. If a clinician were to submit a false report saying an individual meets criteria when they do not then it is a federal crime.

You ask why I am in this field and also mentioned that I should be helping you to determine your symptoms. The evaluation you requested is an evaluation that does not help you to identify and process emotions or symptoms. The mental health provider you see on a regular basis in the individual who would do that for you. This evaluation was to determine if you met criteria under federal law and not to help identify and process underlying issues. If you are not currently seeing an individual I recommend looking into this. They can help you better explore the emotions and symptoms you are having. In addition they may be able to help you learn different coping techniques.

In the sessions I have with my patients, we do exactly that.

I am in the field of mental health because I believe I am able to help people accomplish and live their best possible life.

The forensic component of mental health is to evaluate based on laws (black and white, by the books).  I am in that portion because I believe our society operates successfully when people follow these laws and it improves the quality of all when this happens.

Because you did not leave a name or contact information I am unable to reach out to you for any type of clarification or to better explain.

Once again I am sorry you felt judged and if you would like to understand the legal and clinical reasons for this decision please feel free to reach out to me.

Absolutely great service. Wanted to open my own agency but was not sure where to start. Working with Sub Rosa it made me realize there is a HUGE difference in being a clinician and being a business person. Glad I talked to them before I pulled the trigger (with buying things). We were able to create a plan and in so doing I know once I open my own doors it will be successful. Thank you thank you thank you.

Dr. Shiloh helped me to get my cat certified as an Emotional Support animal! He was very gracious and valued and respected my time. He was very pleasant to work with and made that I understood everything. I would definitely recommend his services to anyone who needs to get an ESA certification.

My concern was being judged for needing additional emotional support in my life and Dr. Martin with SubRosa Mental Services made the entire process regarding an ESA evaluation seamless and I’m so thankful for him and his services!

Dr. Martin was quick, easy, and very responsive. Dr. Martin responded to my emails within the hour, and was very clear and straight to the point with everything. I would highly recommend him if you need help with your mental health.

Class A Experience from start to finish. Dr. Martin by far offered a one of kind experience that is hard to come across. He came highly recommended to me and now I also will be recommending him. Thanks Doc for your assistance, lighting speed responses, and genuine support!

Dr. Martin was extremely helpful and understanding throughout my process of getting an ESA!

Over the past few years, Dr. Martin has played a significant role in improving my emotional well-being. Adapting to bitterness and distress is difficult for me. Even in the face of difficult circumstances, he remains patient, kind, and perseverant. One of the most meaningful characteristics about him is that he consistently encourages me to be thoughtful and to pursue my own interests. Generally, he responds to messages within a short period of time, and he is prompt in his response. As a result of his flexible schedule, he is able to consider options outside of his regular working hours in order to maximize his productivity. It is amazing how gifted he is as a psychotherapist!

I’ve been a single mother of 2 daughters for many years. One who went off to her first year of college in August and the other is currently in junior high. We have a history of debilitating losses and traumas. Our family unit dismantled as we’d known it when my daughter left for college and we were all overwhelmed with emotions, questions, confusion, grief of the known and fear of the unknown. Dr. Martin has tended to each of us in the way we needed as individuals. He has also met with my youngest daughter and I together and is currently helping us build a path to healing of our relationship and peace in our household. He is so kind, fair and wise and his direction has been life-changing for the 3 of us. New lenses to look through, a greater understanding of what we see and feel and how to cope with them. I could never thank him enough for such gifts! Highly, highly recommend!

I reached out to Dr. Martin after being referred by my service dog trainers. I was unsure about the medical evaluation process, and wanted to make sure that my request and needs were addressed by following properly certified and legally-correct channels. After one email, Dr. Martin jumped on the phone with me for nearly an hour to answer all of my questions, reference the legal parameters of the process, and his qualifications to help. I was surprised to learn that my apparent physical limitations can be (at least partly) attributed to psychological stimuli. I look forward to working with Dr. Martin in the future, especially after my dog’s training is completed.

I found Dr. Shiloh Martin though a website and used him for my daughter’s ESA evaluation. The evaluation process was quick and easy, however, my daughter’s college didn’t want to accept the letter and requested private medical information. Dr. Martin reached out to me and explained the legal aspect of the ESA letter. He helped me understand my daughter’s rights and helped me figure out what my next steps were. He even offered to let the college accessibility office call him so that we could get everything straightened out. We were able to reach out to a few people/organizations and Dr. Martin’s ESA letter for my daughter was approved. Dr. Martin is very understanding and very helpful when navigating through his process. I would highly recommend Dr. Shiloh Martin for any mental health services, ESA service etc. that you may require! Thank you, Dr. Martin, for everything!!!

I first started visiting with Shiloh last year when we were stationed state-side. We got orders about a month ago and we are headed to Italy (YEA!!!) It has been nice having somebody who understands what this is like and giving it to me straight. Semper Fi Devil Dogs.

I will definitely recommend life coaching to my family and friends!!! I cannot even begin to explain what a difference having Dr. Martin as my personal life coach has made in my life.

This is a fantastic experience that will leave a lasting impression on life and how to perceive the things around me. I am really appreciative of her time, coaching, and ability to change! A great value and experience I highly recommend.

Having Shiloh as my coach has been pivotal to my growth. I met with so many people before deciding to choose him and I am so thankful I did. You will not regret it!

A very user-friendly process, affordable for my situation. Shiloh was very understanding. He may not tell you what you want to hear but he will be honest and tell what you need to hear. Having him as my life coach has changed my life.

This has been one of those experiences that changes everything! I’ve just had a handful of session so far, but I can already tell that I’m feeling stronger and extremely encouraged! Motivation is up! Confidence is up! And best of all, my wife and kids are excited to see this version of me. Shiloh is helping me rediscover myself and prepare for what ever comes next in life.

There are so many places that offer refunds I wasn’t sure about the no refund policy. After talking with Shiloh it made perfect sense. You can go with one of the other guys but you wont get the level of knowledge he has and the time he takes to make sure you fully understand. I never knew in some places it is a felony to say your dog is a service dog when it isn’t. WOW!!

Absolutely amazing! I had a lot of questions having my American pitbull terrier as a emotional support animal and he was able to answer every question very professionally and he is very knowledgeable. I did not realize there was such a big difference. I couldn’t have asked for anyone better to have helped me with this process. Thank you so much!!

I did a lot of research on available coaching, therapy, etc… Shiloh is extremely talented and has a special gift of helping others see the value in themselves. With practical solutions and thought provoking discussions, he is truly helping me turn my fears and uncertainty into determination! I am forever thankful for this experience!

These people are Amazing and outstanding. Went the extra mile for me. Very helpful and sweet no rushing you and no attitude. Honestly just helped with everything I needed…he didn’t rush me or get irritated with all my questions.

Shiloh was so easy to talk to and I felt at ease right away. He was extremely knowledgeable about Emotional Support Animals and thoroughly helped me navigate the process. Shiloh was very professional and would highly recommend his services.

I have a lot of anxiety and being able to register Duke as an emotional support animal was such a relief. My apartment got new owners and they put in place a “no pet policy.” I don’t have to move thanks to Subrosa!

Not as easy as some of the other places you see online but I like that they were very thorough in the evaluation. I feel good knowing that they know what they are talking about. Too many people try and register their pet as a service dog just so they can keep them. The process here is a bit longer than I did in the past but it is so much more in depth and I thank you guys for taking the time to weed out the fakers. All those fake letters out there make it hard for the rest of us. It is a disservice to those of us who truly need our dogs.

Highly recommend! Our letter arrived quickly and was approved by our landlord. The whole process was a lot less stressful than I was expecting. Thanks Subrosa!

Easy from beginning to end. Everything was made so simple and taken care of in such a timely manner. The consultation was a bit long but it was very thorough.